This Privacy Policy applies to Data Packet Networks LLC (“DataPacket,” “we,” “our,” or “us”) and the information collected through our websites, customer portal, hosting services, server services, domain services, support systems, and related products.
1. Overview
DataPacket collects only the information reasonably needed to provide services, process payments, support customers, maintain security, prevent abuse, and comply with applicable law.
We do not sell, rent, trade, or share customer information for advertising or marketing. Customer information is disclosed only to our payment processors when necessary to process payments, or when disclosure is required by law.
2. Information We Collect
The information we collect depends on how you interact with DataPacket and which services you purchase or use. This may include account information, billing details, service records, technical logs, support communications, and information needed to register or manage domains.
3. Account Information
When you create an account or place an order, we may collect your name, company name, mailing address, email address, telephone number, login credentials, and other contact details.
You are responsible for keeping this information accurate and current so we can provide services, send notices, and respond to support or billing requests.
4. Payment Information
Payments may be processed through third-party payment processors such as PayPal, Stripe, or Verifone. These providers may collect and process payment card details, billing addresses, transaction identifiers, and other information necessary to complete a payment.
DataPacket does not use payment information for advertising and does not disclose it to unrelated third parties. Payment information is shared only with the payment processor handling the transaction or when required by law.
5. Service and Technical Data
We may collect technical and service-related information such as IP addresses, login records, server and network logs, device and browser information, resource usage, service status, abuse reports, security events, and configuration details.
This information is used to operate and secure our network, troubleshoot problems, prevent fraud and abuse, investigate incidents, and maintain reliable service.
6. Support Tickets and Communications
We retain communications submitted through support tickets, contact forms, email, and other customer service channels. These records may include your contact information, service details, message content, attachments, and the history of actions taken to resolve an issue.
7. Cookies and Website Data
Our websites and customer portal may use cookies or similar technologies that are necessary for login sessions, security, account preferences, fraud prevention, and the proper operation of website features.
Your browser may allow you to block or remove cookies, but doing so may prevent parts of the website or customer portal from working correctly.
8. How We Use Information
We may use collected information to:
- Create and manage customer accounts.
- Provide, maintain, secure, and improve DataPacket services.
- Process payments, invoices, renewals, refunds, and account credits.
- Provide customer support and respond to inquiries.
- Send service, billing, security, and account notifications.
- Detect fraud, abuse, unauthorized access, malware, and network attacks.
- Comply with applicable laws and valid legal requirements.
9. Information Sharing
DataPacket does not sell, rent, trade, or share customer information with marketers, advertisers, data brokers, or unrelated third parties.
We disclose information only to payment processors when needed to complete or manage a transaction, or when disclosure is required by law.
Customer information is not shared for advertising, profiling, lead generation, or third-party marketing.
10. Legal Disclosures
We may disclose information when required by a valid subpoena, court order, warrant, government request, or other legal process that we are legally obligated to follow.
We may also preserve information when required by law or when reasonably necessary to respond to an active legal matter, protect DataPacket, protect our customers, or prevent immediate harm, fraud, or abuse.
11. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.
No system or method of transmission is completely secure. Customers are responsible for protecting their account credentials, using strong passwords, and notifying us promptly if they suspect unauthorized access.
12. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and billing records, resolve disputes, prevent fraud or abuse, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information, the service involved, account status, security needs, and applicable legal requirements.
13. Customer Content
Customer websites, files, databases, email, applications, and other hosted content remain under the customer’s control and responsibility. We access customer content only when reasonably necessary to provide requested support, operate or secure the service, investigate abuse, or comply with law.
14. Domain Registration Data
Domain registration may require contact and registrant information under the rules of the applicable registrar or registry. The information required for a domain registration may be transmitted to the registrar or registry responsible for processing the registration.
Domain registration data may also be subject to the registrar’s privacy policy, registration agreement, and applicable domain registry rules.
15. Email Communications
We may send account, billing, renewal, support, security, abuse, maintenance, and service notices. These transactional communications are necessary to manage your account and services.
We do not provide customer email addresses to third parties for advertising or marketing.
16. Access, Correction, and Account Requests
Customers may review and update much of their account information through the DataPacket customer portal. You may contact us to request correction of inaccurate information or to ask questions about information associated with your account.
Requests may be limited when information must be retained for billing, fraud prevention, security, dispute resolution, or legal compliance.
17. Children’s Privacy
DataPacket services are intended for individuals and organizations that can legally enter into a service agreement. We do not knowingly collect personal information from children under 13.
18. International Customers
DataPacket is based in the United States. Customers accessing our services from outside the United States understand that their information may be processed and stored in the United States.
19. Third-Party Links and Services
Our websites may contain links to third-party websites or services. DataPacket is not responsible for the privacy practices, security, or content of those third parties.
Payment processors, registrars, registries, and other third parties involved in a transaction may have their own privacy policies that apply to information they process directly.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy becomes effective on the date shown at the top of this page unless a later date is stated.
Material changes may also be communicated through our website, customer portal, invoice, or the primary email address associated with your account.
21. Contacting Us
Questions about this Privacy Policy or information associated with your DataPacket account may be submitted through our contact page.
Use our online contact form and select the department that best matches your request.
Open Contact Form