Articles

 Average Ticket Response Time?

We use an emergency room type of approach to support requests and respond based on the severity...

 Can I get a monthly paper statement?

DataPacket does not mail monthly invoices or statements via postal service; however there will be...

 Do I need to purchase an IP Address to use SSL?

You do not need to purchase an IP address. Our servers utilize SNI (Server Name Indication)...

 Do you accept international orders at DataPacket?

DataPacket is a global hosting provider and offers service to people and businesses of any...

 Do you accept third party SSL certificates?

You can install third party SSL certificates from your control panel (Plesk/cPanel), or you can...

 Do you have an option to add Cloudflare or similar to my website?

It's in our experience that it's best for clients to signup with Cloudflare directly so that all...

 Do you offer 24/7/365 Support?

Yes, we offer 24/7/365 online support available by ticket or live chat.

 Do you offer Free SSL?

DataPacket provides Free SSL certificates and SSL hosting to all domain names that are under our...

 Do you offer ImageMagick?

ImageMagick is available under DataPacket's cPanel hosting & cPanel Reseller hosting plans.

 Do you offer LiteSpeed Web Server?

LiteSpeed Web Server is a drop-In replacement for the Apache Web server that offers better...

 Do you offer White Label Hosting?

A white-label product or service is a product or service produced by one company (DataPacket)...

 Do you offer a Website builder?

Yes, it is called WordPress. Under cPanel you can install WordPress on your site. Navigate to...

 Do you offer any SLAs or Uptime Guarantee?

Yes, we offer a 100% Network Uptime Guarantee and a 99.9% Server Uptime Guarantee. Uptime is...

 Do you offer cPanel Migration?

We offer Free migration for up to 20 cPanel accounts. The provider that you're switching from...

 Does Free SSL and AutoSSL apply to my reseller account and my customers?

All your sites benefit from the Free SSL feature. As long as your domains are pointed correctly...

 Does the hosting come with a domain name?

Domain names are not included in the hosting price, though we do give you the option to purchase...

 Does your pricing change after the first term?

We never change pricing for existing clients, you will remain grandfathered in should we ever...

 How long does it take to setup my account?

Plesk hosting and reseller plans will be setup immediately after placing your order and receiving...

 How long have you been in business?

DataPacket was established by Brian Bennett, a senior IT Specialist and entrepreneur.  After two...

 How many dedicated IP's are allowed?

VPS hosting and dedicated server plans are configured with one dedicated IPv4 address. Additional...

 I prefer cPanel hosting instead of Plesk. What are my options?

DataPacket can no longer support cPanel on our shared hosting due to their recent price increase...

 Linux vs Windows hosting? Which is better?

The choice between Linux and Windows hosting often comes down to personal preference. Both...

 May I visit the DataPacket data center?

We do not allow visitors in our data center. However, all of our services have remote management...

 What forms of payment are accepted?

For your convenience, DataPacket accepts a large array of payment methods by working with PayPal...

 What type of access will I have to Support?

DataPacket offers 24x7 ticket support for all service plans. In addition, phone support is...

 What version of Plesk is available?

DataPacket utilizes Plesk for our Windows Web Hosting and Windows Reseller Hosting plans....

 When will I be billed?

Fees for service(s), upgrades and add-ons ordered by the customer will begin on the date of the...

 Where are the servers located?

We operate out of three data centers, one is located in Canada and two are located in Texas, USA....

 Why did you start DataPacket?

After working with several successful hosting companies in the 90's, DataPacket's founder saw an...

 Why is my order marked as fraud?

Orders can be marked as fraud for a large number of reasons. Our best advice is to disconnect...